Internal customers can be defined as what?

Internal customers refer to individuals or units within an organization that receive services or products from other individuals or units within the same organization. This concept highlights the idea that employees or departments rely on one another to function effectively and achieve the organization's goals. For instance, the IT department might provide support to employees in other departments, making those employees the internal customers of IT services.

This internal perspective fosters collaboration and encourages organizations to ensure their internal processes meet the needs of all team members. When internal customer service is prioritized, it can enhance productivity, improve communication, and promote a positive organizational culture.

The other options focus on external relationships or roles outside the organization, which do not fall under the definition of internal customers. Therefore, the correct identification of internal customers aligns perfectly with the role they play in contributing to the overall functionality and efficiency of the organization.